FREQUENTLY ASKED QUESTIONS

We ship worldwide wherever DHL, FedEx or registered post is available.

VAT is included on orders delivered within the European Union. For destinations outside the EU, any import duties, taxes or customs charges are the customer’s responsibility.

Please see our Shipping & Delivery Policy for further information.

Select your item, size and quantity, then click Add to Cart.

When you are ready, review your cart and proceed to checkout. Enter your contact and delivery details, apply any valid discount code and complete your payment using one of the available payment methods.

You will receive an order confirmation by email once your order has been completed.

Once your order has been successfully placed, you will receive a confirmation email with your order details.

Please check your spam or junk folder. If you have not received confirmation within 24 hours, email us at info@silkana.com or contact us via WhatsApp.

Check that your payment, billing and delivery details have been entered correctly.

You can also try using another browser or one of the alternative payment methods available at checkout.

If the problem continues, email us at info@silkana.com or contact us via WhatsApp.

Please contact us immediately at info@silkana.com or via WhatsApp.

We will do our best to accommodate your request, but changes or cancellations cannot be guaranteed once an order has entered preparation.

Once the order has shipped, it cannot be changed or cancelled and must be returned following our Returns & Exchanges Policy.

Yes. Our size guide is available on the website and from each product page.

If you need personalised sizing advice, email us at info@silkana.com or contact us via WhatsApp.

Yes. Silkana tops and bottoms are available separately, allowing you to choose the most suitable size for each piece.

If you need help finding your size, email us at info@silkana.com or contact us via WhatsApp.

Sizes XS and XL are available to order, as we do not keep them in stock.

Please email us at info@silkana.com or contact us via WhatsApp to confirm availability and production time before ordering.

A product marked PRE-ORDER is not available for immediate dispatch and will be produced or restocked before shipping.

The estimated production or dispatch time will be displayed on the product page.

One of the transactions may be a temporary authorisation placed by your bank to verify the payment. This normally disappears automatically within 48 hours.

To avoid duplicate orders, click Complete Order only once and allow the payment time to process.

If both charges are completed rather than pending, contact your bank and email us at info@silkana.com or contact us via WhatsApp.