RETURNS & EXCHANGES POLICY

We hope you love your Silkana piece. If you wish to return it, please complete our return form, email us at info@silkana.com or contact us via WhatsApp within 30 days of delivery.

Please include your name, order number, item and reason for return. Once your request has been approved, we will send you a return reference and the correct return address by email or WhatsApp.

Returned items must be:

• Unworn, unwashed and unused
• In perfect, saleable condition
• Free from marks, odours, sun damage or alteration
• Returned with all original tags, hygiene protection and packaging intact

Please try swimwear on over underwear. Do not remove the hygiene protection until you are certain you wish to keep the item.

We reserve the right to refuse a return or reduce the refund if the product shows signs of wear, use or handling beyond what is reasonably necessary to inspect it.

Customers are responsible for the cost of returning unwanted items.

We recommend using a trackable shipping service, as Silkana cannot accept responsibility for returns lost in transit.

If the product received was faulty or incorrect, Silkana will cover all reasonable return shipping costs.

Once your return has been received and inspected, we will notify you by email or WhatsApp.

Approved refunds will be issued to the original payment method. If the complete order is returned under an applicable legal right of withdrawal, the original standard delivery charge will also be refunded.

Any additional cost paid for priority or express shipping is non-refundable.

We may withhold the refund until we receive the returned item or proof that it has been sent.

To request a different size, colour or item, please email us at info@silkana.com or contact us via WhatsApp to confirm availability before returning your order.

Once your exchange has been approved, return the original item following the instructions provided by email or WhatsApp.

For orders delivered within the European Union, customers are responsible for the cost of returning the original item.

Once the return has been received and approved, Silkana will cover the standard shipping cost of the replacement item.

For orders delivered outside the European Union, customers are responsible for both the return shipping cost and the cost of shipping the replacement item.

Any customs duties, import taxes or handling fees applied to the original delivery, return shipment or replacement shipment are the customer’s responsibility.

Duties and taxes paid on the original import cannot be refunded by Silkana, as these payments are made directly to the relevant customs authorities.

International returns must be clearly declared as “Returned Goods” and include the original order number. Any customs charges incurred by Silkana because a return was incorrectly declared may be charged to the customer.

If the item received was faulty or incorrect, Silkana will cover all reasonable return and replacement shipping costs.