SHIPPING & DELIVERY POLICY

Orders are processed Monday to Friday, excluding public holidays, and normally dispatched within 2–3 business days, subject to availability and payment confirmation.

Orders placed during weekends or public holidays will be processed on the next business day.

If an item is unavailable or awaiting restock, we will contact you by email or WhatsApp. You may change or cancel the affected item or ask to be notified when it becomes available again.

You will only be charged for the items supplied.

We ship worldwide via DHL, FedEx or registered post.

Shipping costs €9 worldwide and is complimentary on orders over €250.

We cannot deliver to P.O. boxes.

For priority shipping, please email us at info@silkana.com or contact us via WhatsApp before placing your order.

Once your order has shipped, you will receive a confirmation email containing your tracking number.

Please check your spam or junk folder if you do not receive it.

Silkana remains responsible for your order until it has been delivered to you or to a person nominated by you.

If your parcel is delayed, lost or arrives damaged, please email us at info@silkana.com or contact us via WhatsApp so we can investigate it with the carrier.

We are not responsible for delays caused by customs, severe weather or circumstances beyond our reasonable control.

EUROPEAN UNION

VAT is included in all orders delivered within the European Union.

OUTSIDE THE EUROPEAN UNION

Import duties, taxes and customs charges are not included in the purchase price. Any charges applied upon arrival are the customer’s responsibility.

Customs procedures may occasionally delay delivery.

Please ensure your delivery details are complete and correct.

If an order is returned to us following unsuccessful delivery attempts, an incorrect address or refusal of the parcel, please email us at info@silkana.com or contact us via WhatsApp within 14 days of the carrier’s final delivery attempt.

Where legally permitted, any shipping, return, customs or handling costs incurred may be deducted from the refund.

Original shipping charges are non-refundable except where reimbursement is required by applicable consumer law.

Items marked PRE-ORDER are not available for immediate dispatch. The estimated production or dispatch time will be displayed on the product page.

If your order contains both available and pre-order items, they may be shipped together once the complete order is ready unless otherwise agreed.