CONTACT US
CONTACT US
Do you need help? We’re here to help you!
If you have any questions about your order, sizing, shipping, or anything else, feel free to contact us and we’ll get back to you as soon as possible. We usually reply within the same business day.
You can also write to us directly at info@silkana.com or contact us via WhatsApp (fastest response).
CONTACT FORM
WHAT CAN YOU CONTACT US FOR?
– Questions about sizes or models
– Information about national or international shipping
– Order status
– Exchanges, issues, or returns
– Any other questions
CUSTOMER SERVICE HOURS
Our team is available online during the following hours:
– Monday to Friday: 9:00 am – 6:30 pm
– Saturdays: 9:00 am – 2:00 pm
– Sundays: Closed (recharging energy!)
We always reply within our customer service hours.
IMPORTANT INFORMATION
Taxes & international shipping
* EU orders: VAT included
* International orders (outside the EU): taxes and duties are not included and must be paid by the customer upon delivery.
Pre-sale
Products identified as PRE-SALE are produced on demand and are not in stock at the time of purchase.
As these items are manufactured specifically for the customer, they are not eligible for exchanges or returns.