FAQ´s
Can I place an order from any country?
Wherever FedEx or Registered Post delivers we should be able to send to. Please check our Shipping & Handling for details.
How do I place an order?
Ordering online from Silkana is simple! Just select your ítem, size and quantity needed and then click ‘Add to Cart’. You can review the items in your Cart at any time by clicking on the ‘Cart’ icon in the top right corner of every page. Once you have reviewed the items in your shopping cart, you can either continue shopping or continue to checkout and place your order.
How do I checkout?
Once you have your selected items in your Cart, simply click the ‘Checkout’ button. You will then be prompted to either sign in to your account, or enter contact details. Next, choose your preferred shipping method and enter any discount codes or credit vouchers that you may want to use. Finally, you will be directed to complete payment. A confirmation email will be sent to your registered email address containing the contents of your order!
Did you receive my order?
After you complete your order at Silkana.com, a confirmation email will be sent to your email address once it has been processed, please check your Junk/Spam mail folder also just incase it´s moved there. If you do not receive a confirmation email within 24 hours, please email info@silkana.com .
I can´t place my order. What do I do?
If an error message keeps occurring in your checkout process, it could be a credit card problem, or a defect with the billing or shipping address you are trying to use. Try re-formatting the names and addresses in your billing or shipping information this may correct it. You can also try shopping from a new browser or using a different payment method such as PayPal. If the error message keeps popping up, please email info@silkana.com.
Can I cancel/make changes to the order I just placed?
Normally we are not able to make manual changes, however if the order has not been packed & shipped it might be possible. We do our best. Please immediately email info@silkana.com with your change request details included in the email.
Do you have a size chart?
We have a size guide for you to follow, but if you have specific questions about an item that are not already mentioned or clear enough in the details section on each product please email us at email info@silkana.com.
It looks like my card was charged twice. Why?
You may be viewing an authorisation. This is a common bank practice when handling credit card transactions to confirm sufficient funds and account authenticity. Later this authorisation will clear and you will just see one charge for your order. Please note that your bank may take up to 48 hours to clear the authorisation. If you need help speeding up the process you can contact the issuing bank of your credit card.
Please click the ‘Complete Order’ button once only during checkout & allow time for this to finish processing to avoid duplicate orders being placed.
Can I cancel my order without being charged?
Unfortunately, we are not able to cancel an order after it has confirmed through our system & payment has been received.
Where is my order? I have not received it yet?
You will receive a confirmation email once your order has been shipped that contains your tracking information. If you have not received a shipping confirmation email, don´t forget to check your Junk Mail or Spam folder, as it may have been received there.
For all orders, please allow 2-5 business days from the date of shipment for your parcel to arrive.
Business days do not include weekends or national public holidays and the delivery time frame excludes delays caused during international custom’s processing.
The tracking number for my number isn’t showing any tracking updates. Where is it?
Tracking updates at times don’t show the exact location of your parcel . Please allow extra time for tracking to update as this may occur when the parcel reaches the delivery postal depot.
What if the item I am interested in is sold out in my size?
All current season products are restocked throughout the year. Email us for updates of the item you are interested in at email info@silkana.com.
Can I return a sale item?
There are no returns, exchanges or refunds available on sale ítems, samples or promotional discounts.All sale items are sold as final sale only. Please refer to our Returns Policy under our Returns & Exchanges section.
Where are Silkana Swimwear items designed and manufactured?
Silkana Swimwear is designed in Spain and manufactured on the Island of Bali.